Crystal Shop, a website for the manufacturer of detergents and cleaning products, offers only high-quality and effective cleaning products. Therefore, before buying detergents, it is worth familiarizing yourself with the rules for their return and exchange to avoid misunderstandings.
According to the current law of Ukraine “On Consumer Protection”, household chemicals belong to the category of goods that are not subject to exchange or return after use. This rule applies to all products that have been opened, used or have broken packaging.
What to do if the detergents from the manufacturer Crystal Shop are not suitable for you?
Have you decided to buy professional cleaning chemicals? We recommend that you check your order immediately upon receipt in the mail.
If you have received detergents from the manufacturer with visible defects, you are entitled to a free exchange or return. We will cover all shipping costs in the following cases:
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shedding;- factory defect;
- errors during order processing;
- damage to the goods during transportation.
If the household chemicals you received are in good condition, but for some reason you decide to return or exchange them, this is possible under the following conditions:
the product was not in use;- all bottles are sealed with film;
- all labels and markings are preserved;
- the packaging is not damaged;
- available invoice – proof of purchase provided by our online store of Crystalline detergents.
Please note that in this case the return shipping cost is paid by the buyer.
To ensure that professional household chemicals, which you can buy online from us inexpensively, meet all your expectations, we are always ready to help in case of any questions regarding ordering a particular product.
Household chemicals from the manufacturer Crystal Shop: step-by-step instructions for exchange or return
Crystal Shop – an online store of household chemicals from a cleaning company – strives to ensure that every customer receives quality products and remains satisfied with their purchase. If you need to exchange or return a product, follow the instructions:
- Check the product upon receipt.
- If household chemicals from the manufacturer have defects or the package is broken, take a photo of the product.
- Call us at +380630664101 or write to Instagram, Facebook or Viber.
- The manager will clarify all the details and suggest further actions.
- If the refund is approved, the money will be credited to the account from which the payment was made within three days.
Buying household chemicals from us is a guarantee of quality and convenient service. If you have any questions, we are always ready to help, because the satisfaction of every buyer is our priority!